Phoenix Arizona Better Conflict Solutions, workplace, employment, business, mediation, conflict management, dispute resolution system, conflict resolution system, peer mediation, ombudsperson, employee training, managing conflict, preventing conflict

The research findings are clear - unmanaged and/or poorly managed conflict in the workplace contributes to high turnover, poor performance, low morale, destructive and costly litigation, and reduced profitability, to name a few.

Conflict does not have to be destructive; it can provide opportunities for growth,
increased understanding, and sometimes positive change. Implementing
a system for handling conflict as it arises makes good business sense!

What is a dispute resolution system?

A conflict resolution system provides employees with the assistance they need when facing conflict in the workplace. It provides them a safe and effective way to handle destructive workplace disputes. Moreover, it promotes a climate of shared trust and respect. This positive climate significantly affects employees' job performance and commitment to the organization, which ultimately impacts the organization's bottom line.

Better Conflict Solutions can help design a conflict resolution system that is appropriate for your workplace. This can include training for employees seeking to improve their conflict resolution and communication skills and/or mediation training for those organizations wanting to implement an internal mediation program.

Options for dispute/conflict resolution systems may include but are not limited to:

You may be wondering...

Why make a "big deal" out of workplace conflict, won't it just work itself out?

Not usually. Sometimes people are able to resolve issues on their own, however they usually need assistance. Dispute resolution professionals agree that it is always best to address conflict in the workplace as early as possible and with a constructive attitude. This prevents escalation and the spread of negativity. When people are unhappy in the workplace, their negativity and its ramifications spread quickly throughout the company.

Is it really worth the expense to implement a dispute resolution system?

Absolutely! Let's consider a couple reasons. (1) It's becoming more and more difficult to attract and retain talented employees - creating a positive work environment can help with that challenge. (2) Discrimination lawsuits are very costly and increasing every year. The average award is over $200,000. Then there is the negative publicity to contend with. Not pleasant. Public knowledge of a dispute can wreak havoc on a business. Litigation can be greatly reduced if not avoided all together when employees perceive that have been treated fairly in regard to their concerns and complaints. Don't be foolhardy and think that your organization is free from conflict.

How do we get started?

When developing a conflict resolution system it's important to get input from members at all levels of the organization. So, we would begin by gathering data from employees across the organization. This could be done through focus groups, interviews, and/or employee opinion surveys. After analyzing the data, we would begin developing a system that will meet the needs of your employees and organization.

Customized Dispute Resolution Systems for the Workplace

An Essential Component for an Organization's Strategy for Success

What is a dispute resolution system?

You may be wondering...

Why make a "big deal" out of workplace conflict, won't it just work itself out?

Is it really worth the expense to implement a dispute resolution system?

How do we get started?