Mediation and Conflict Management Services
Training for the Workplace
Mediation Skills Training
Better Conflict Solutions provides mediation training to those organizations wanting to implement a peer mediation program or simply help employees become better prepared to address conflict in their work environment. This training is especially important for managers who may not feel comfortable addressing people, problems, or conflict. · Speak only for yourself – using “I” statements · Put anger aside and deal with the issues in a fair manner · Use language that does not blame or find fault with other · Refrain from using inflammatory words · If stating a complaint, raise it as your concern and follow it with a constructive suggestion about how it may be resolved · Attack the problems and concerns at hand; do not attack the other person · Be respectful of others · Listen to understand what each person is saying without being judgmental about that person or the message · Keep discussions present and future oriented – don’t dwell and get stuck on past circumstances · Look at the issues from the other party’s perspective · Look for solutions whereby both party’s needs can be met
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Guidelines for Constructive Communication
Communication Skills Training
Good communication skills are essential for achieving happiness and success in both our personal and professional lives. As we gain better understanding of the impact our communication techniques have on the quality of our lives, we will hopefully recognize the extraordinary value in exploring new paradigms - new ways of communicating. Conflict often results from misperceptions and miscommunication. This training will help reduce workplace conflict and help people develop skills necessary for resolving conflict when it arises.
Conflict Management/Resolution Training
This training program is designed to help organizational members understand the major causes of conflict and learn techniques for managing and resolving conflict. We'll explore human behavior, as increased understanding of individual differences and the factors that drive behavior is essential in managing conflict. This training is invaluable for all employees and particularly managers who may feel uncomfortable addressing conflict.
Conflict is as much a part of our lives as eating and sleeping. Effectively managing conflict is probably one of the most difficult tasks people face in their personal and professional lives. It is not however, impossible. Conflict does not have to diminish or destroy our quality of life!
