Mediation and Conflict Management Services

When people come together whether for business, employment, religious, or personal reasons we often discover that we have opposing interests, differing expectations, and diverse communication styles. All of these factors often lead to conflict. Not surprisingly, the costs of unmanaged conflict jeopardize business, family, personal and professional success.

Mediation is a highly effective process for settling disputes. This is true for many types of disputes within a variety of contexts. Mediation is a voluntary process whereby a neutral third party facilitates a meeting between the parties. The mediator is there to guide the parties toward cooperative negotiation while exploring possible solutions for their dispute. The good news is that mediation has a very high success rate.

• Employment/Workplace Mediation
  The research findings are clear - unmanaged and poorly managed conflict in the workplace contributes to high turnover, poor performance, low morale, destructive and costly litigation, and reduced profitability, to name a few.
• Mediation, Conflict Management, and Communication Skills Training
  Training helps reduce conflict in the workplace. Employees become better prepared to address workplace conflict. Managers become more comfortable addressing problems.
• The Effects of Unmanaged Conflict in the Workplace
  The effects of unmanaged and/or poorly managed conflict are serious and far-reaching with significant emotional and financial costs.
• Conflict Resolution Coaching
  Coaching is a process that addresses the specific needs of the individual and/or team. It's a process of guided self-discovery leading to improved personal and professional relationships.
• Customized Conflict Resolution Systems
  A conflict resolution system provides employees with the assistance they need when facing conflict in the workplace. Moreover, it promotes a climate of shared trust and respect.
• Team Conflict
  Because of people's individual differences, conflict within a work team is not uncommon. Nor should it be surprising that conflict among team members interferes with productivity and morale.
• Family Issues and Mediation
  When families are experiencing conflict, mediation provides a safe environment to discuss and explore possible solutions.
• Church Conflict and Mediation
  Even churches are not immune to conflict. Mediation provides an environment for exploring possible solutions with a spirit of cooperation, accommodation, and mutual respect.

Terry has a master's degree in Industrial-Organizational psychology
- the study of behavior in the workplace. Her expertise is in conflict resolution,
specifically conflict and its effects on organizational performance and quality of life in the workplace.
She can help your organization create a culture where people feel valued and respected

"When we understand the other fellow's viewpoint, and he understands ours,
then we can sit down and work out our differences"
- Harry S. Truman